Bestbuy eBooks - Thats Customer Focus.

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Are you serious about sharpening Customer Focus in your company, improving service performance and realizing the financial gains enjoyed by Customer-Focused Companies?
If your answer is YES, this book will show you how - Guaranteed!
That's Customer Focus! presents 12 proven and critical strategies which will help you to create or enhance customer focus in your organization.
That's Customer Focus! is much more than simply another book about customer service. It is a practical, hands-on guide which will help you to achieve greater customer focus in your company, organization, department or team.
This e-Book contains almost 200 (8? X 11) pages filled with essential information, examples, stories, case studies, illustrations, exercises, worksheets and tools which you can use to build a Customer-Focused Organization which is the envy of your competitors.
This is a tremendous value for only $24.95.
And We Guarantee It!
If, in the next 8 weeks, you are not satisfied with this book, we?ll give you your money back.

For more information, continue to scroll down this page or click on any of the following topics:
What this e-book will do for you
About the authors
Table of Contents
Excerpt from Chapter One (pdf file)
Price and bonus items
Assess your current level of Customer Focus (free online self-assessment)
Characteristics of a Customer-Focused Organization
Why customer focus is a critical business strategy
Testimonials
Other That's Customer Focus! products
Why an E-book instead of hard copy
The Guarantee
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What this e-book will do for you
"This e-Book is a Manager's Survival Guide to Customer Focus"
This is not a flavor of the month business book. The practical action steps presented in this "How To" book are guaranteed to positively impact your customers, your employees, your suppliers and most importantly, Your Bottom Line.
That's Customer Focus! offers a systematic approach for turning your organization into a truly Customer-Focused Organization.
This book will help you understand customer service from the customer's point of view. It shows you how to create customer loyalty and improve profitability through customer retention. It goes beyond mere customer satisfaction and explains why exceeding customer expectations is critical to creating customer loyalty. It explores customer-focused leadership and its role in creating job satisfaction and it shows you how employee satisfaction is strategically linked to customer satisfaction. It shows you how to listen to the voice of your customers and describes not only what to listen for, but what to do with this critical information. It offers tools, tips and approaches to help you provide your ...

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